- The City is replacing the pipes on my street. Will they replace the one leading into my home too?
The contractor is mandated to upgrade the city-owned portion of any water services that do not meet City standards. The city owns the portion of the pipe from the watermain to the property line.
- Why does the City move fire hydrants?
As required by the contract, the contractor must remove and replace all existing fire hydrants and ensure that the installation of the new fire hydrant meets current city specifications. Sometimes, relocation of the fire hydrant is required in order to meet city specifications.
- Will the City/City’s contractor need to enter my building?
The City-hired contractor may need access to your home/building to complete a pre-construction survey and install shut off valves. You will receive notification to schedule an appointment with the contractor. There may be other occasions where the contractor will have to enter your building in order to access your plumbing system. Please ensure that proper identification is provided upon allowing a worker to enter your building to avoid fraudulent contractors who are not associated with the City’s contractor. For additional questions and comments please contact the Field Ambassador 647-923-3430 or TorontoWMrehab@mmm.ca for further information.
- Will the work affect my sprinkler system?
Automatic lawn sprinkler systems may be affected, therefore, you may need to water your lawn manually. In the event you did not receive advanced notice, an emergency water shut off could have been necessary.
- Will my driveway be damaged during construction?
If the water services to your property do not meet City standards, there may be work required in your driveway to upgrade the city-owned portion of your water services. Any cuts into the driveway will be fully restored by the contractor once the work is complete.
- Will the work on my street affect my water supply?
You will experience occasional water disruptions, however you will receive at least 48-hours notice before any planned water shut-offs. For water disruptions that you did not receive notice for, it is possible that an emergency has occurred. For additional questions or concerns, please contact the Field Ambassador at 647-923-3430 or TorontoWMrehab@mmm.ca
- I live/work within the Work Area and I received a parking ticket as a result of City-conducted work. What should I do?
Please contact the Field Ambassador at 647-923-3430 or TorontoWMrehab@mmm.ca to see if you are eligible for potential cancellation of your ticket.
- A contractor is requesting access to my property. Can you confirm if this contractor is under contract to the City?
The name of the contractor for each site is listed on page 2 of the Construction Notice that is provided to residents and 311.
- What is a CCTV (closed circuit television)?
CCTV is a camera which is used to inspect the watermain. The camera records videos which are then reviewed for quality control purposes before and after relining of the watermain occurs.
- How will the City restore my property once the work is complete?
Any damage as a result of the construction works must be restored to their original condition or better. The contractor will restore any cuts in the asphalt or driveways once the work is completed. The contractor will also restore any grass or landscaping that has been disturbed during the project. Restorations are typically completed at the end of the project.
- I am connected to the temporary by-pass (water supply), but I have no water. What should I do?
First, check for kinks in the blue hose for or if a vehicle is parked on the hose which may be preventing water from flowing through the hose.
- How do I find out if I have lead pipes, and what should I do?
If your house was built before the mid-1950s, then the water service pipe is probably made of lead, unless it was replaced at another time. You can find out how old your house is by asking the landlord or checking the ownership papers. If possible, look at the pipe that goes into your water meter. If it is grey, scratches easily and does not sound hollow when you tap it, it may be made of lead. To know for sure, ask a plumber or home inspector.
- How long do structural lining projects take from start to finish?
Typically, these projects will take approximately 3 – 6 months to complete, with restorations to follow.
- Will I receive a lead filter kit?
During construction, if the City finds that the water pipe is made of lead, it will replace the City-owned part. After a lead water pipe is replaced, there may be a temporary increase of lead in your drinking water. The City will provide you with tips and a free water filter to help reduce the health impact from any temporary lead increase.
- I am a corner lot. Will my water service by upgraded?
It depends. This will be clarified during the CCTV process when a camera inspects the watermain and determines which services feed from the watermain.
- Why can’t my privately hired contractor use the same hole as the City / City’s Contractor when performing service upgrades?
There are strict laws against this as stipulated by the Ministry of Labour. Thus, only one contractor can work in an area at one time.
- Why is there a constant stream of water from the pipe running on my street/boulevard?
Often a feed of water left intentionally running by the contractor is required in order to flush the temporary by-pass system. This is to help maintain water quality to avoid stagnant water in the system, or can be as part of the chlorination/flushing stage of work.
- Why is there a blue hose connected to my property?
The blue hoses and pipes are the temporary by-pass system that is providing water to your property while the watermain is turned off to facilitate the work.
- My water is discoloured/foggy. What should I do?
Turn on the tap that is closest to your water meter and let it run for 5 – 10 minutes to flush the water. If the issue persists, please contact the Field Ambassador 647-923-3430 or TorontoWMrehab@mmm.ca for further assistance.
- I am connected to the temporary by-pass (water supply), and my water is coming out warm instead of cold. What should I do?
Warm weather can cause the water in the temporary by-pass pipes to heat up. Turn on the tap that is closest to your water meter and let it run for 5 – 10 minutes to flush the water. If the issue persists, please contact the Field Ambassador 647-923-3430 or TorontoWMrehab@mmm.ca for further assistance.